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AV Site Support

Phoenix Business, Inc

  • Washington, DC
  • 17 days ago

    Highlights

    Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.

    Numbers & Facts

    LocationWashington, DC

    Description

    Job Summary
    • Great Customer Service and Professional skills.
    • Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
    • Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
    • Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
    • Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
    • Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
    • Support live events by operating AV systems and addressing any technical issues that arise.
    • Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
    • Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
    • Maintain accurate records of support requests, resolutions, and equipment maintenance.
    • Capable of providing smart hands support in IDF switch room.
    Qualifications:
    • Bachelor s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.
    • Familiarity with ServiceNow ticketing system
    • Proven experience in providing IT support in an office environment.
    • Strong problem-solving skills and attention to detail.
    • Basic understanding of audio and video equipment and their functions.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Willingness to travel to various client locations as needed.
    • Ability to lift and carry equipment up to 50 lbs.
    • Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
    Preferred Skills:
    • Familiarity with video conferencing platforms and common office tools and operating systems.
    • Basic knowledge of networking and cabling.
    • Experience with asset management software and IT service management tools.
    Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards

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