Receive, analyze, troubleshoot, and resolve Autotime and Service Central tickets.
Investigate application issues, identify root causes, and develop appropriate fixes.
Support issues related to application pipelines and system integrations.
Perform software development and enhancements as required for business-critical tickets.
Support the Autotime timekeeping system, including its backend and frontend components.
Use Spring Boot to support and troubleshoot the Autotime backend.
Use Angular to support and troubleshoot the Autotime frontend.
Use Python for job scheduling and programs that interact with Autotime, including PTO, HR Feed, Payroll, Labor, and related processes.
Use SQL to query data, troubleshoot issues, and work with stored procedures in support of Service Central tickets.
Support applications and workloads running in OpenShift/Kubernetes.
Use Control-M for automated job management and scheduling.
Monitor and verify scheduled jobs to ensure they run successfully.
Work with the team to identify recurring issues and develop solutions to improve application stability and supportability.
Document troubleshooting activities, resolutions, and relevant technical information.
Scheduled Job Support
The client currently has scheduled jobs that run:
Sunday at 6:00 PM EST
Monday at 2:00 AM EST
The selected candidate may be responsible for checking and verifying that these jobs have completed successfully. This responsibility will also be handled through a rotation once the schedule is established.
On-Call Requirements
The position will begin with training to ensure the candidate is familiar with the system and support processes.
After training, the candidate will participate in an on-call rotation to support business-critical tickets.
On-call support may occasionally be required after hours and on weekends.
The team is currently developing the formal rotation. The initial plan is expected to include:
The final on-call schedule is still TBD.