AutoTech 2 - Norwich Service Center - Full Time

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.

Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.

And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you're passionate about community and making a difference, we'd love to work with you.

Position Overview:

The Auto Tech II is responsible for independently diagnosing, inspecting, and repairing motor vehicles in compliance with New Hampshire and Vermont regulations and industry standards. This position performs a broad range of maintenance and repair work, develops repair strategies, and serves as a resource for less experienced technicians. The Auto Tech II is expected to maintain workflow efficiency, provide quality customer service, and contribute to a safe and productive work environment.

Essential Functions and Responsibilities:

• Independently diagnose and repair the majority of vehicle concerns efficiently and accurately
• Perform inspections in accordance with NH and VT regulations
• Perform proper testing procedures to identify vehicle issues and determine appropriate repair plans
• Communicate repair recommendations and findings with Service Advisors and the Auto Tech Team Lead
• Complete MPI and tablet requirements per SOP
• Assist and support Auto Tech I technicians with technical guidance, training, and troubleshooting
• Escalate unusually complex diagnostic concerns to the Auto Tech III or Auto Tech Team Lead when appropriate
• Maintain workflow efficiency while ensuring repair quality and customer satisfaction
• Maintain a clean, safe, and organized work environment
• Follow all local, state, and federal laws pertaining to service center operations
• Keep current on technical bulletins, repair procedures, and industry trends
• Participate in required trainings to improve technical and customer service skills
• Operate shop computer systems and related equipment
• Participate in department meetings and required company trainings
• Adhere to all Co-op policies, procedures, and employee code of conduct
• Other duties as assigned

Required Skills/Experience and Attributes:

• At least three (3) years of automotive repair experience
• ASE certifications preferred
• Demonstrated ability to independently diagnose and repair most vehicle concerns
• Strong diagnostic and troubleshooting abilities
• Ability to train, support, and coach less experienced technicians
• Diesel experience a plus
• Computer experience preferred
• Ability to multitask and work efficiently in a fast-paced environment
• Valid driver's license

Equipment Used:

Auto repair equipment, fire safety equipment, gloves, torches, welder, press, scan tools, alignment machine, cash register.

Attendance Requirements:

Monday through Friday, day-time hours. Occasionally may need to come in early, or stay late to meet customer needs and/or department meetings.

We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.