Automotive Warranty Processor

Warranty & Software Systems: Proficiency in dealership management systems (DMS), manufacturer portals, and specialized warranty management software. Denial Management & Follow-Up: Track pending claims, follow up on outstanding payments, and resubmit or appeal rejected or denied claims.

Wood City Motors is looking for an Automotive Warranty Processor to join our team! The Warranty Processor is a key player and assists in the daily operations of the Service Department. Wood City Motors is a fast-paced Ford & CDJR dealership located in the heart of Cloquet, MN.

Key Duties & Responsibilities

• Claim Processing & Submission: Prepare, review, and submit accurate warranty claims to manufacturers or distributors.
• Policy Compliance Verification: Check repair orders, mileage, vehicle or product history, and service records to confirm coverage guidelines are met.
• Denial Management & Follow-Up: Track pending claims, follow up on outstanding payments, and resubmit or appeal rejected or denied claims.

• Record Keeping & Reporting: Maintain detailed service files, reconcile warranty receivables with accounting schedules and analyze claim trends.

Required Skills & Qualifications

Hard Skills

• Warranty & Software Systems: Proficiency in dealership management systems (DMS), manufacturer portals, and specialized warranty management software.
• Technical & Policy Knowledge: Understanding of labor operation codes, product specifications, manufacturing warranty rules, and legal compliance.
• Documentation Accuracy: Strong technical writing and record-keeping skills to prevent claim rejections.

Soft Skills

• Attention to Detail: High precision to ensure repair orders match factory requirements.
• Communication & Interpersonal Skills: Clear liaison skills when interacting with customers, dealership staff and factory representatives.
• Problem-Solving & Negotiation: Ability to investigate claim discrepancies and push back on wrongful rejections.
• Time Management & Organization: Ability to manage high volumes of concurrent claims and strict manufacturer deadlines.

Education & Experience

• Education: High school diploma or equivalent
• Experience: 1 to 2+ years of experience in customer service, service administration, or an automotive/manufacturing after-sales environment.

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Work Schedule: In Person Monday - Friday

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