Automotive Warranty Clerk - Clay, NY

Davidson Auto Group is looking for a Warranty Clerk to join our team in Clay! The Warranty Clerk prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. They play a major role in the customer service process and are an integral part of the team! This role will require paid travel to our Watertown location a few times a week in a company vehicle.

We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around!

Hours: Monday - Friday, 8am - 5pm

Pay: $17 - $20/hr, based on experience

Responsibilities:

• Ensure timely processing of warranty claims for every dealership.
• Perform warranty coding and assist Service department team members when needed.
• Examine warranty documentation to confirm it includes necessary notes, images, and authorizations.
• Confirm all warranty repair order requirements and criteria are met.
• Use the designated accounting schedule to reconcile warranty receivables with received payments.
• Monitor unpaid claims and conduct necessary follow-ups.
• Handle claim rejections by resubmitting them immediately or filing appeals; process authorized write-offs for final rejections.
• Organize and store service records according to guidelines.
• Stay current on manufacturer bulletins and recall notices.
• Share important updates with relevant departments.
• Conduct routine meetings with Service Managers and Advisors to check open repairs and maintain compliance.
• Support Parts and Service personnel by providing training on documentation and warranty protocols.
• Maintain required certifications and complete ongoing manufacturer training.
• Execute clerical tasks as requested by the Controller or Warranty Manager.
• Provide backup for other members of the warranty team when required.
• Visit various locations to support warranty operations as needed.
• Travel is conducted during paid hours using a provided company vehicle.
• Other duties may be assigned as needed.

Required Skills:

• Maintain a process-oriented approach with keen attention to detail and an initiative to complete tasks.
• Excellent verbal and written communication skills. Must be able to craft emails with professional tone and grammar.
• Possess strong conflict resolution abilities.
• Demonstrate effective problem-solving skills.
• Have excellent computer skills.
• Approach tasks with an empathetic and patient personality.
• Ability to work and research problems independently while also working well across multiple teams
• Must be at least 18 years of age and have a valid Driver’s License.

Preferred:

• Previous warranty or administrative experience.
• Previous automotive industry experience.

Benefits and Growth Opportunities:

• Up to 1 week of vacation time at the time of hire, based on experience.
• Sick Leave accrued every week!
• We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance.
• We offer a reimbursement for qualifying out of pocket costs.
• We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
• We offer both Traditional and Roth 401(k) plans with an employer match.
• We offer paid holidays.
• Paid vacation time.
• We offer advancement opportunities within a large organization.
• We have an Employee Assistance Program, available to our employees and their immediate family members free of charge!
• We offer advancement opportunities within a large organization.
• We are an Equal Opportunity Employer.

Physical Requirements:

• The ability to lift and carry up to 20 pounds.
• The ability to regularly perform repetitive motion tasks such as writing and typing.
• The ability to sit for an extended period of time.
• The ability to stoop, kneel, or crouch.