Automotive Warranty Administrator

Arlington Heights Ford is looking for an experienced Automotive Warranty Administrator to join our high-performing Fixed Operations team.

This is not a low-volume warranty desk.

We operate a busy, fast-paced, high-volume Service Department along with our Ford Pro Elite Commercial Service Center, creating significant warranty, recall, commercial and repair-order activity.

We are looking for an experienced warranty professional who knows how to keep claims moving, protect dealership gross, maintain compliance and make sure legitimate warranty work gets processed and paid correctly.

If you have strong automotive dealership warranty administration experience on CDK, understand Ford manufacturer warranty policies and procedures, are highly organized and can handle substantial volume without sacrificing accuracy, we want to talk with you.

This Is a High-Volume Warranty Position

The right candidate will be comfortable working in an environment where the day moves quickly and details matter.

Our Warranty Administrator plays a critical role in the financial and operational performance of the Service Department.

You'll work closely with Service Advisors, technicians, Parts personnel, Service management and dealership leadership to make sure warranty claims are accurate, complete, compliant, submitted promptly and collected properly.

This position requires someone who can manage volume, recognize problems before they become chargebacks and follow a claim all the way through payment

Job Responsibilities

• Prepare, review and submit manufacturer warranty claims
• Process Ford warranty repairs in accordance with current Ford Motor Company warranty policies and procedures
• Review repair orders for proper documentation before claim submission
• Verify technician stories, concern/cause/correction documentation and required supporting information
• Verify labor operations, labor times, causal parts and related parts
• Confirm technician time punches and supporting documentation when required
• Review warranty eligibility and vehicle coverage
• Process recalls, field service actions, campaigns and other manufacturer programs
• Submit warranty claims accurately and within required timeframes
• Track outstanding, rejected, suspended and unpaid warranty claims
• Correct and resubmit claims when necessary
• Follow claims through final payment
• Reconcile warranty schedules and receivables
• Identify shortages, deductions and payment discrepancies
• Work with Service Advisors and technicians to correct incomplete repair-order documentation
• Maintain required warranty records and supporting documentation
• Assist with manufacturer warranty audits
• Help protect the dealership against unnecessary warranty chargebacks
• Stay current on Ford warranty policies, bulletins, procedures and program changes
• Maintain organized records for warranty claims and audit support
• Communicate warranty trends and recurring documentation issues to Service management
• Help improve warranty processes, claim accuracy and departmental efficiency

Benefits:

• 401(k) Plan
• 401(k) Matching
• Dental insurance: EE, EC, ES & Fam
• Vision insurance: EE, EC, ES & Fam
• Health insurance: EE, EC, ES & Fam
• Group Life and AD&D insurance
• Disability insurance - Long-term and Short-term
• Critical Illness Insurance:
• Accident Insurance
• Paid time off
• Ongoing training and career development opportunities
• Employee Vehicle Purchase Opportunities

What We're Looking For

We are especially interested in candidates with experience as an:

• Automotive Warranty Administrator
• Ford Warranty Administrator
• Dealership Warranty Administrator
• Warranty Clerk
• Warranty Claims Administrator
• Service Warranty Administrator
• Automotive Warranty Claims Specialist
• Fixed Operations Warranty Administrator

Preferred Qualifications

• Previous automotive dealership warranty administration experience
• Ford dealership warranty experience strongly preferred
• Strong knowledge of automotive repair orders and dealership Service operations
• Understanding of manufacturer warranty policies and claim-submission requirements
• Experience reviewing technician and Service Advisor documentation
• Experience handling rejected claims, corrections and resubmissions
• Knowledge of warranty receivables and schedule reconciliation
• Familiarity with warranty audits and chargeback prevention
• Strong attention to detail
• Excellent organizational and follow-through skills
• Ability to prioritize a large workload in a fast-paced, high-volume environment
• Strong computer and dealership-management-system skills
• CDK experience preferred
• Ability to communicate effectively with technicians, Advisors, Parts personnel and management

Ford warranty experience is a major plus.

Why Arlington Heights Ford?

Where you work matters.

Arlington Heights Ford has built a national reputation for customer satisfaction and dealership excellence.

We are proud to be recognized with:

• 35 Ford President's Awards recognizing outstanding customer satisfaction
• 8 consecutive J.D. Power Dealer of Excellence Awards - 2019 through 2026
• National Dealer of the Year recognition from DealerRater/Cars.com
• 5+ years of CARFAX dealer recognition
• Chicago Tribune Top Workplace recognition
• Thousands of positive customer reviews from generations of loyal customers

These awards aren't simply plaques on a wall.

They reflect a dealership culture built around performance, accountability, customer satisfaction and doing things the right way.

And our Service operation continues to grow.

In addition to our already busy retail Service Department, Arlington Heights Ford operates a Ford Pro Elite Commercial Service Center, expanding our ability to serve commercial, fleet and Ford Pro customers and creating an even larger, more sophisticated Fixed Operations environment.

Why This Position Matters

Warranty administration has a direct impact on the success of a dealership's Service Department.

A great Warranty Administrator helps ensure:

Technicians get credit for the work they perform.

Repair orders are properly documented.

Valid claims are paid.

Receivables stay current.

Chargebacks are minimized.

And the dealership remains compliant.

At Arlington Heights Ford, you'll be supporting a Service operation with substantial volume, an established customer base and continued growth through our Ford Pro Elite Commercial Service Center.

We need someone who takes ownership of the warranty process and takes pride in getting it right.

Ready for a Bigger Opportunity?

If you're an experienced Automotive Warranty Administrator who thrives on organization, accuracy and high volume - and you're looking for a position where your experience is genuinely valued - we'd like to meet you.

Bring your Ford warranty experience, dealership knowledge, attention to detail and work ethic to one of the most recognized Ford dealerships in the country.

Apply today to join Arlington Heights Ford's award-winning Fixed Operations team.

Arlington Heights Ford is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable federal, state and local law.

EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law