Highlights
Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The ideal candidates will have hands-on automotive repair experience, strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service.
Numbers & Facts
| Location | Auburn Hills, MI (Remote) |
| Industry | Computer/IT Services |
| Salary | $21–$22 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: Automotive Technical Support Specialist
Location: Auburn Hills, MI 48326
Duration: 12 Months (Potential Extension)
Job Type: Temporary Assignment
Work Type: Remote
Shift Timings:- Monday Friday, 8-hour shifts between 8:00 AM and 11:00 PM EST; occasional Saturday shifts between 9:00 AM and 6:00 PM
Location: Auburn Hills, MI 48326
Duration: 12 Months (Potential Extension)
Job Type: Temporary Assignment
Work Type: Remote
Shift Timings:- Monday Friday, 8-hour shifts between 8:00 AM and 11:00 PM EST; occasional Saturday shifts between 9:00 AM and 6:00 PM
Fluent in French Canadian and English
Job Description:
- We are seeking experienced and customer-focused Automotive Technical Support Specialists who are fluent in French Canadian and English to join our growing team in client location.
- In this role, you will provide technical diagnostic assistance and support to dealership technicians by responding to inbound calls and technical inquiries.
- The ideal candidates will have hands-on automotive repair experience, strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service.
- This is an excellent opportunity for automotive professionals looking to transition into a technical support and diagnostic assistance environment.
Key Responsibilities:
- Handle inbound technical calls and support tickets from dealership technicians.
- Provide automotive diagnostic guidance and troubleshooting assistance.
- Research vehicle repair information using internal databases and technical resources.
- Follow a structured six-step diagnostic process to identify and resolve technical issues.
- Manage and follow up on open tickets to ensure timely resolution.
- Maintain accurate documentation and update ticket statuses.
- Communicate product concerns and technical findings to Quality, Engineering, and Technical Advisor teams.
- Maintain high levels of customer satisfaction through accurate and timely technical support.
- Collaborate with internal teams to improve diagnostic processes and service quality.
Required Qualifications:
- High School Diploma or GED equivalent.
- 1 2 years of automotive repair experience, OR a Bachelor's Degree, OR an Automotive Technical Trade School Certificate or equivalent relevant experience.
- Fluent in French Canadian and English, including strong verbal, reading, and writing skills.
- Strong automotive troubleshooting and diagnostic knowledge.
- Excellent communication, customer service, and problem-solving skills.
- Basic computer proficiency and familiarity with Microsoft Office applications.
Preferred Qualifications:
- 1 3 years of experience with EV, BEV, PHEV, or hybrid vehicle technologies.
- ASE Certification (or willingness to obtain certification within the first six months).
- Experience with automotive diagnostic equipment and repair tools.
- Familiarity with dealership information systems and technical databases.
- Knowledge of Tier 1 OEM supplier North American vehicle brands and product lines.
- Previous automotive dealership, service center, or technical call center experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.