Automotive Store Manager

• Competitive base salary
  
  
• Performance-based bonus opportunities
  
  
• Paid time off and applicable benefits
  
  
• Established automotive brand with consistent business
  
  
• Leadership and professional-development training
  
  
• Opportunities for advancement and long-term career growth
  
  
• Supportive ownership and a collaborative team
  
  
• Authority and resources to operate a successful repair facility
  
  
• Professional environment where performance is recognized and rewarded
  
  

• Recruit, hire, onboard, train, schedule, and retain qualified employees
  
  
• Lead automotive technicians, general service technicians, and service advisors
  
  
• Set clear expectations and hold team members accountable
  
  
• Coach and evaluate employees to improve performance and productivity
  
  
• Conduct team meetings and communicate daily priorities
  
  
• Build a respectful, collaborative, and results-driven workplace
  
  
• Maintain accurate payroll, timekeeping, and scheduling records
  
  

• Deliver an exceptional customer experience from check-in through vehicle pickup
  
  
• Listen carefully and consult with customers about their vehicle concerns
  
  
• Ensure inspections and repair recommendations are accurate and documented
  
  
• Present service recommendations, repair options, and pricing clearly
  
  
• Obtain proper customer authorization before beginning repairs
  
  
• Keep customers informed about repair progress and completion times
  
  
• Follow up on recommended and previously declined services
  
  
• Promote applicable maintenance services and shop specials
  
  
• Resolve customer concerns promptly, fairly, and professionally
  
  
• Build customer loyalty, retention, and repeat business
  
  

• Take ownership of sales, expenses, profitability, and P&L performance
  
  
• Establish daily, weekly, and monthly performance goals
  
  
• Develop strategies to increase legitimate sales and grow the customer base
  
  
• Manage shop workflow and assign work according to technician skills
  
  
• Monitor technician productivity, repair quality, and on-time completion
  
  
• Oversee inspections, diagnostics, and repairs for domestic, European, and Asian vehicles
  
  
• Manage parts sourcing and maintain productive vendor relationships
  
  
• Oversee sales, accounting, cash-handling, and clerical functions
  
  
• Maintain accurate inventory counts and control inventory costs
  
  
• Take responsibility for preventing avoidable inventory losses
  
  
• Prepare and submit accurate daily sales reports
  
  
• Maintain a clean, organized, safe, and customer-ready facility
  
  
• Ensure compliance with company policies and all safety and environmental requirements
  
  

• Minimum of five years of automotive store or service-management experience
  
  
• Previous supervisory, management, coaching, or mentoring experience
  
  
• Strong automotive repair and maintenance knowledge
  
  
• Experience managing sales, labor, expenses, workflow, inventory, and P&L performance
  
  
• Proven ability to meet or exceed sales and profitability objectives
  
  
• Exceptional customer-service and relationship-building skills
  
  
• Strong leadership, team-building, and employee-development abilities
  
  
• Excellent communication, organization, and problem-solving skills
  
  
• Confidence making decisions and holding employees accountable
  
  
• Proficiency with point-of-sale systems, repair-order software, computers, and internet applications
  
  
• Entrepreneurial mindset with a strong sense of ownership
  
  
• College degree or related coursework is preferred
  
  
• Valid driver’s license with an acceptable driving record
  
  
• Ability to work a flexible retail schedule, including weekends and holidays when required