Job Summary-
The primary responsibility of this role is to perform vehicle software flashing and first-level electrical/electronic troubleshooting during vehicle transformation activities. The resource will identify and document issues, perform basic triage, data collection and root-cause investigation, and escalate complex technical issues to the VONA engineering team for remote support.
The ideal candidate is comfortable working directly on vehicles, using automotive diagnostic and flashing tools, following defined software update procedures, and documenting technical issues clearly.
Key Responsibilities
- Perform vehicle software flashing and software update activities.
- Verify that software updates are completed successfully and identify flashing failures.
- Perform basic vehicle electrical/electronic diagnostics and triage.
- Read and document DTCs and other diagnostic information.
- Perform initial root-cause investigation for issues identified during flashing or vehicle transformation.
- Collect diagnostic data and information needed for further engineering analysis.
- Clearly document vehicle issues, symptoms, actions performed, and results.
- Escalate complex technical issues to the VONA engineering team for remote troubleshooting and root-cause support.
- Work with the remote engineering team to execute requested diagnostic tests or troubleshooting steps on the vehicle.
- Support vehicle recovery when software flashing or configuration activities are unsuccessful.
- Track vehicle flashing and issue status to ensure vehicles are properly processed.
- Maintain vehicles and diagnostic equipment in a safe and organized working environment.
Required Qualifications- 03+ years of experience in automotive electrical/electronic diagnostics, vehicle software flashing, vehicle validation, service, or a related technical field.
- General knowledge of vehicle electrical and electronic systems.
- Hands-on experience troubleshooting vehicle electrical or electronic issues.
- Ability to use automotive diagnostic tools and understand DTCs.
- Familiarity with electrical diagnostic equipment such as:
- Digital multimeter
- CAN diagnostic tools
- Diagnostic scan tools
- Basic understanding of CAN communication and vehicle networks.
- Ability to follow defined vehicle software flashing and diagnostic procedures.
- Ability to clearly document and communicate technical problems.
- Comfortable working independently onsite while coordinating with engineering teams remotely.
- Valid driver's license and ability to safely operate vehicles.
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