Highlights
Key Responsibilities: Collaboration Tools or Platforms: Deliverables or Project Scope: Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic directions to the Dealer Technicians. Job Description: We are seeking qualified contractors to fulfill the role of an Automotive Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience.
Numbers & Facts
| Location | Auburn Hills, MI |
| Industry | Computer/IT Services |
| Salary | $21–$22 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: Automotive Service Technician
Location: Auburn Hills, MI 48326
Duration: 12 Months (Potential Extension)
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings - Candidates must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F Saturday 9 a.m. to 6 p.m. (shifts may vary).
Location: Auburn Hills, MI 48326
Duration: 12 Months (Potential Extension)
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings - Candidates must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F Saturday 9 a.m. to 6 p.m. (shifts may vary).
Job Description:
- We are seeking qualified contractors to fulfill the role of an Automotive Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience.
- Agents assigned to the STAR (Strategic Technical Assistance Resource) Center support Dealers in resolving automotive product concerns in a prompt and effective manner.
- STAR Agents must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved.
- Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling.
- All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.
Key Responsibilities:
Collaboration Tools or Platforms:
Deliverables or Project Scope:
- Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic directions to the Dealer Technicians
- Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns
- Technical support to group members to Quality, Engineering, Technical Advisors as requested.
- Communicate product issues to Quality, Engineering, Technical Advisors, as requested.
- Provide information, data and direction using all tools available.
- Utilize / research database for relevant automotive products / repair information.
- Obtain North America product information, updates from liaison representative or database.
- Perform follow-ups on existing tickets and close tickets once resolution is reached.
- Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
- Dealer Information Software and Diagnostics Tools
- Internal ticketing and call management systems
- Client's North America Product databases and liaison resources.
- Maintain high levels of customer satisfaction through accurate and timely technical support.
- Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
- Document and update ticket status, ensuring compliance with resolution protocols
- Support continuous improvement by sharing feedback and technical findings with internal teams.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.