Benefits --------
Bonus based on performance Dental insurance Employee discounts Health insurance Training & development Vision insurance
Automotive Service -----------------
Shop Manager Meineke Car Care Center of East Brunswick, NJ
"Are you a highly trained Automotive Store Manager Meineke Car Care of East Brunswick NJ is seeking a motivated performance-driven store manager to lead our team. This family-owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Must be a self-starter have excellent people skills, phone skills, and computer skills. Must be customer service-oriented. Automotive background experience is highly preferred.
Here at Meineke we believe in an incentive-based pay structure. Those with high productivity will be compensated accordingly. The sky is the limit. Terms to be discussed with applicant and are dependent on experience level.
Responsibilities ----------------
### Customer Service
• Put the customer first. Go above and beyond to WOW the customer • Maintain YES COMPANY atmosphere. Find ways to say yes to customers and ensure they leave satisfied • Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done • Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs • Follow company procedures for checking out customers - reviewing any work done, seeking feedback, scheduling follow-ups, etc. • Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise • Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check and maintain training on inspection procedures as needed • Follow up on any outstanding customer issues or complaints ensure that they are resolved satisfactorily • Manage daily customer callback process to ensure calls are being made and appointments are being set
### Scheduling
• Create weekly schedules to keep center staffed appropriately for projected sales volume • Adjust schedule as needed to cover absences, meet demand, or improve center profitability • Proactively note and plan for holidays, local events, and other things that might impact center sales
### Sales
• Meet weekly and monthly sales goals • Proactively generate appointments to increase sales • Assist in planning and executing appointments as needed to drive sales and meet center goals
### Phone
• Follow company phone procedures at all times, including daily role-play to maintain skills • Listen to recorded calls on a regular basis, identify areas for improvement
### Point-of-Sale
• Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently • Order parts from approved vendors in a timely manner, track arrival, and verify with technician immediately to ensure parts are correct • Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc. • Accurately enter pricing and cost of goods into point-of-sale system on every ticket
### Hiring
• Keep center fully staffed by hiring technicians and other center staff members as needed • Screen candidates thoroughly and ensure that all team members meet center standards • Proactively recruit and maintain a pipeline of potential technicians • Maintain accurate and complete personnel records at all times
### Back Office
#### Financials
• Maintain accurate daily records of all customer transactions and daily center business • Track cores returns, warranty claims on a daily basis to ensure accuracy • Manage gross margins
#### Center Upkeep
• Proactively work to maintain clean, comfortable, and professional store image at all times • Assist as needed in any regular store maintenance • Handle cores returns, inventory deliveries, and other center upkeep tasks as requested • Perform closing duties as needed, close day in point-of-sale system, bank deposits, cash, audits, etc.
### Teamwork
#### Culture
• Be a team player. Help other people meet their goals • Train & teach new team members as needed • Contribute to a positive, productive team environment • Maintain a positive, productive culture among all center team members • Encourage teamwork, positivity, and accountability among all team members
Qualifications --------------
### Skills
• 5 years of experience as sales, customer service leader. Ability to think creatively when dealing with customers • Experience working with point-of-sale software or complex Windows software • Excellent people and phone skills • Proactive self-starter • Ability to multi-task • Interest in automotive industry
About Meineke Car Care Centers ------------------------------
Since Meineke first started, weve worked to create a network of friendly, locally-owned shops led by true car care pros. From employment opportunities to financing options, learn more about what Meineke can offer you.
Compensation ------------
$50,000.00 - $75,000.00 per year
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high-quality repair work to help get our customers back on the road. A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether youre looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.