Reliable Toyota Lexus BMW of Springfield & Audi Springfield
Reliable Superstore is seeking an experienced Service Manager to lead in our service areas. This leadership role is ideal for a proven dealership service professional who thrives in an auto service environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.
Responsibilities
- Lead and oversee all aspects of dealership service operationDrive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance
- Actively engage with customers to resolve concerns and build long-term relationshipsHire, train, develop and motivate service advisors and technicians
- Improve employee productivity, morale, and accountabilityMaintain a safe, organized, and compliant work environment
- Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability
QualificationsPrevious Dealership Service Manager experience required
- Strong leadership, communication, and customer-handling skillsAbility to balance customer satisfaction with operational and financial objectives
- Experience driving CSI improvement and sustained profitabilityHigh-energy, organized, and results-driven leadership style
- Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels
Benefits & PerksProfessional development opportunities through manufacturer-sponsored and dealer-paid training
- Comprehensive benefits package including multiple health, dental, and vision coverage optionsShort- and long-term disability coverage and life insurance options
- $10,000 in company-paid life insurance at no cost to the employee401(k) retirement plan with company match
- Employee Assistance Program (EAP) to support your health, wellness, and work-life balancePaid vacation time to recharge and enjoy time away
If you are a proven service leader, ready to elevate a service department and continue growing the business, we invite you to apply.