Automotive Service Advisor Manager
Build Customer Trust. Lead the Team. Drive Sales Growth.
Midas Auto Service Experts — San Leandro
13745 East 14th Street, San Leandro, CA 94578
Full-Time | Competitive Base Salary | Performance Incentives | Paid Time Off | Career Advancement
Grow Your Career with Midas
Midas Auto Service Experts is seeking an experienced and customer-focused Automotive Service Advisor Manager to oversee front-counter operations, lead the service team, increase sales, and deliver an exceptional customer experience.
The ideal candidate has an entrepreneurial mindset, strong automotive knowledge, excellent leadership skills, and a proven record of achieving business objectives. You should be confident explaining inspection findings, presenting necessary repairs and maintenance services, and building lasting customer relationships.
What We Offer
- Competitive base salary
- Performance-based incentive opportunities
- Paid time off
- Comprehensive benefits package, where applicable
- Ongoing automotive, sales, and leadership training
- Opportunities for advancement and long-term career growth
- Consistent business with an established automotive brand
- Supportive ownership and a collaborative team
- Professional environment with the resources needed to succeed
Key Responsibilities
Customer Service and Sales
- Welcome customers and listen carefully to their vehicle concerns
- Deliver honest, professional, and exceptional customer service
- Explain inspection findings and recommended services clearly
- Present necessary repairs and preventive maintenance confidently
- Prepare accurate estimates and computerized repair orders
- Obtain customer authorization before beginning repairs
- Keep customers informed about pricing, repair progress, and completion times
- Follow up on recommended and previously declined services
- Promote applicable maintenance services and shop specials
- Resolve customer concerns promptly and professionally
- Build customer loyalty, retention, and repeat business
Team Leadership and Shop Operations
- Lead and direct automotive technicians and general service technicians
- Coordinate daily workflow and assign work based on technician skills
- Monitor repair progress, quality, and on-time completion
- Set daily priorities and communicate expectations clearly
- Coach, motivate, and hold team members accountable
- Maintain employee schedules, payroll records, and hours worked
- Help create a professional, respectful, and productive workplace
- Maintain high standards for customer service and repair quality
Business and Inventory Management
- Support store sales and profitability objectives
- Oversee service-advisor sales, accounting, and clerical functions
- Source parts and maintain strong vendor relationships
- Maintain accurate inventory counts
- Control inventory levels, costs, and preventable losses
- Ensure compliance with company policies and safety regulations
- Maintain environmental compliance and proper shop procedures
- Keep the facility clean, organized, safe, and customer-ready
Qualifications
- Minimum of three years of automotive retail, repair, or service-management experience
- Previous supervisory, management, or team-leadership experience
- General automotive repair and maintenance knowledge
- Proven sales ability and confidence presenting service recommendations
- Excellent customer-service and relationship-building skills
- Strong leadership, coaching, and team-building abilities
- Excellent communication and vendor-management skills
- Strong organizational, time-management, and problem-solving abilities
- Proficiency with point-of-sale systems, repair-order software, computers, and related technology
- Entrepreneurial attitude with a strong sense of ownership
- Ability to succeed in a busy, fast-paced environment
- Valid driver’s license with an acceptable driving record
- Ability to work a flexible retail schedule, including weekends and holidays when required
Take the Next Step
At Midas, our Service Advisor Managers are trusted customer advocates and important business leaders. They guide customers, support technicians, develop employees, and help drive the store’s success.
If you’re ready to lead, grow sales, build customer loyalty, and advance your automotive career, apply today and join the Midas San Leandro team!