| Location | Salt Lake |
Job Description:
Job title: Service Manager
Location: Salt Lake City, UT.
Pay Range: $75,000.00 - $80,000.00 annual base salary, with incentive plan
Exempt Classification: Exempt
We’re hiring a Service Manager to lead our service department in Salt Lake City driving performance, improving consistency, and delivering an exceptional customer experience.
This is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.
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Why This Role Matters
· Direct impact on store performance, service revenue, and customer satisfaction
· Established team and processes—focus is on leading and optimizing, not rebuilding
· Opportunity for long-term career growth within a stable, mission-driven organization
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What You’ll Do
Service Department Leadership
· Lead daily operations of the service department, including workflow, scheduling, and quality control
· Manage, coach, and develop Service Technicians and service staff
· Ensure timely, high-quality vehicle service, repairs, and installations
Performance & Operations
· Drive performance across key metrics:
o Service revenue and profitability
o Technician productivity and utilization
o Turnaround time and workflow efficiency
o Customer satisfaction and retention
· Maintain accountability for department KPIs and operational results
Administrative & Systems Management
· Oversee all service-related administrative functions:
o Work orders, billing, and documentation
o Inventory and parts coordination
o Scheduling and workflow management
· Ensure accuracy, consistency, and compliance across all service records
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Systems & Technology Requirements (Key for Success)
We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.
· Experience working in a Dealer Management System (DMS) required (examples: DealerTeam, , Reynolds and Reynolds, CDK Global, etc.)
· DealerTeam experience strongly preferred.
· Familiarity with CRM systems (e.g., Salesforce) and service-related software
· Proficiency with Microsoft Office (Excel, Outlook, Word)
· Ability to:
o Track and manage technician schedules and work orders digitally
o Use reporting tools to monitor KPIs and performance
o Maintain accurate data entry across service and inventory systems
Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.
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What Success Looks Like (First 6–12 Months)
· Rapid adoption of company systems, workflows, and service processes
· Establish consistent execution across scheduling, communication, and service delivery
· Build trust with team members and customers
· Take full ownership of department performance
· Achieve or exceed service KPIs and productivity targets
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What We’re Looking For
Required Qualifications
· 3+ years of automotive or dealership service experience
· 2+ years of leadership experience managing technicians or service teams
· Strong customer service and communication skills
· Proven ability to manage multiple priorities in a fast-paced environment
· High level of organization and accountability
· Strong computer literacy and systems experience, including DMS usage
· Valid driver’s license and acceptable driving history
Preferred Qualifications
· Experience as a Service Manager, Shop Manager, or Fixed Operations leader
· Experience with DealerTeam, Reynolds & Reynolds, or similar DMS platforms
· Demonstrated success improving technician productivity and shop performance
· Experience managing service KPIs and operational reporting
· Mobility or adaptive vehicle experience (a plus)
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Key Traits for Success
· Performance-driven: Motivated by results and measurable outcomes
· Administratively strong: Detail-oriented with systems, reporting, and processes
· Customer-focused: Committed to delivering a high-quality experience
· Team-oriented: Works effectively across departments
· Ownership mentality: Proactive and accountable
· Career-focused: Interested in long-term growth and stability
Work Environment
· Combination of office and service shop environment
· Fast-paced, hands-on setting
· Ability to lift up to 30 lbs and work around equipment as needed
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About Us
United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.