Automotive Service Manager
Huffines Hyundai Plano Why Work at Huffines: Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers. Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do! Huffines Department Highlights: - State of the art facilities and machinery
- 39 Service bays, generating 120-150 RO's daily
- New drive through tunnel carwash
- Recently installed air conditioning in shop
- Dedicated Service BDC team
- Large fleet of loaner vehicles
- Top 5 nationally ranked parts department
- Regionally top-ranked Service, Sales, and Parts departments
The Ideal Huffines Candidate: - Has a proven track record of sustained success
- 3-5+ years of directly related dealership experience
- Adept with Reynolds and Reynolds DMS
- Experience with X-Time suite of products
- Excellent customer service skills
- Outstanding communication skills, both verbal and written
- Works well in a process-driven environment
- Demonstrates an honest and caring attitude
- Is a highly motivated self-starter
- Dedicated to delivering world-class customer service
- Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence
Huffines Service Manager Job Description: The Huffines Automotive Service Manager is responsible for leading and managing the daily operations of the service team. The Service Manager is responsible for ensuring that customers are provided with a high-quality service experience and that the dealership achieves its sales and service level objectives. The Huffines Successful Service Manager: - Ensures that customer satisfaction is a top priority and that customers receive excellent service and support during their visit
- Hires, trains, motivates, counsels, and monitors the performance of service drive staff
- Develop and implement strategies to increase service revenue
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
- Strives for harmony and teamwork within the department and with all other departments
- Work with the dealership's sales team to ensure that service customers are given the opportunity to purchase new or used vehicles
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Establishes and maintains excellent working relationships with customers to encourage repeat and referral business
- Maintains quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Ensures that the customer waiting areas are kept clean
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
- Performs all other duties associated with the management of a successful Hyundai dealership experience
Huffines Compensation and Benefits: - Work-life balance culture
- Comprehensive offering of benefits include medical, vision, dental, and Health Savings Account (HSA), 401K
- Company-paid life insurance
- Employee discounts
- Paid time off (PTO accrues from day one)
- Paid holidays
Huffines is a DRUG-FREE WORKPLACE In addition to background checks, Huffines performs pre-employment and random drug testing mepr
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