We are seeking a motivated and experienced professional to lead our service department and deliver an exceptional customer experience. In this role, you will oversee daily operations, support a high-performing team, and help ensure efficient, accurate, and timely vehicle service. The ideal candidate is organized, customer-focused, and committed to maintaining strong quality and productivity standards.
What You’ll Do
- Lead and manage day-to-day service department operations
- Supervise, coach, and support service advisors, technicians, and support staff
- Ensure a positive customer experience from vehicle drop-off through completion
- Monitor workflow, scheduling, productivity, and service department performance
- Review repair orders for accuracy, completeness, and profitability
- Handle customer concerns professionally and work toward effective resolutions
- Track department metrics and implement strategies to improve results
- Partner with other departments to support overall business goals
- Maintain compliance with company policies, safety standards, and operational procedures
- Support training, development, and performance improvement efforts across the team
What We’re Looking For
- Previous experience in automotive service leadership or a related management role
- Strong knowledge of service department operations, processes, and customer service best practices
- Excellent communication, problem-solving, and organizational skills
- Ability to lead, motivate, and develop a team in a fast-paced environment
- Experience managing schedules, performance goals, and operational priorities
- Comfort working with service systems, repair documentation, and reporting tools
- Professional, customer-oriented approach with strong attention to detail
Preferred Qualifications
- Experience in an automotive dealership or independent repair facility
- Knowledge of warranty processes, service sales, and fixed operations
- Familiarity with service management software and CRM systems
- Prior success improving customer satisfaction and departmental efficiency
What We Offer
- Opportunity to lead a dynamic and customer-focused team
- Supportive work environment with room for growth and development
- Competitive compensation package, based on experience and performance
- The chance to make a meaningful impact on service operations and customer satisfaction
If you are an organized leader who thrives in a hands-on environment and is passionate about delivering outstanding service, we encourage you to apply.