You know the shop floor. You know the numbers. Now, put your name on a department and run it your way. We need a Service Manager who leads from the front, backs the crew, and takes care of the customer every single time. Wood City Motors is a Ford + CDJR Dealership in the heart of Cloquet, MN and we are looking to add a Service Manager to our growing team!
Core Duties & Responsibilities
- Staff & Workflow Management:
- Hire, train, schedule, and mentor service advisors and repair technicians.
- Assign daily repair tasks, monitor technician productivity, and manage shop workflow.
- Customer Service & Relations:
- Address escalated customer inquiries, explain repair recommendations, and resolve complaints.
- Build long-term client trust to drive repeat business and positive reviews.
- Financial & Budget Oversight:
- Prepare and manage operating budgets, payroll, and department expenses.
- Monitor key performance indicators (KPIs) like average repair order (ARO) and labor efficiency.
- Operations & Quality Control:
- Inspect completed repairs for quality and minimize reworks or "comebacks".
- Coordinate parts ordering and inventory management with the parts department.
- Ensure compliance with safety standards (OSHA, EPA) and warranty policies.
Required Skills & Qualifications
- Technical Knowledge:
- Strong understanding of automotive repair, diagnostics, and electrical troubleshooting.
- Familiarity with Technical Service Bulletins (TSBs) and warranty guidelines.
- Leadership & Management:
- Proven ability to coach, delegate, and manage multi-person teams.
- Strong organizational and time-management skills to handle high-stress environments.
- Communication & Software:
- Clear verbal and written skills to translate technical car issues into simple terms for customers.
- Proficiency in service management, scheduling, and digital diagnostic software.
- High school diploma or equivalent
- 2+ years of supervisory experience in the auto industry preferred
Education & Credentials: High school diploma or equivalent and 2+ years of supervisory experience in the auto industry preferred.
401k
Paid Time off
Health, Dental, Vision, Life Benefits
Store discounts on parts, service and vehicles
Work Schedule: In Person Monday - Friday
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