We have a position available for a Shop Manager at our Buckhead location. We have locations in both Georgia and Texas. European Service Center has been a family-owned business since 1980. You are not just a number with us. We are looking to expand over the coming years, so there are plenty of opportunities for advancement.
We are looking for a honest, energetic person with a good work ethic that want to see their hard work payoff in increased income and business growth. This is a position that will allow for advancement to a shop manager as we continue to open new locations.
Major Duties and Responsibilities:
Service Department Operations:
- Assigns jobs and work areas to employees according to their skills and knowledge.
- Prepare & Review all repair work orders for accuracy and completeness in concerning parts, materials, and labor.
- Directs and assist in the diagnosis of problems for technicians and apprentices and provides instruction as required.
- Works in all aspects of the Service Department in fulfilling the responsibilities of the Service Manager.
- Promotes loyalty and customer goodwill and protects company image.
- Appraisal of repair work coming into the shop.
- Maintains a clean and safe working environment for all technicians.
- Perform other duties and functions as directed by Management in line with the objectives of the dealership.
Customer Service:
- Assist in handling customer complaints and concerns.
- Be aware of and track "comebacks" and make sure the problem is corrected to the customer and dealership’s satisfaction.
- Greet customers immediately in a courteous manner.
- Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.
Commitments:
- Treat all employees and customers fairly, courteously and with dignity.
- Maintain positive relationships with customers, other employees, and owners.
- Be early, flexible and available for scheduling.
- Maintain up-to-date technical training.
- Focus on Quality & Service.
- Be neat and clean.
- Wear a uniform every day.
- Demonstrate an interest in growing the shop business.
Qualifications and Job Requirements:
- Must have an outgoing, friendly personality and superior communication & customer service skills.
- Experience working in a service department.
- Ability to write and work on routine reports and correspondence.
- Ability to negotiate customer complaints to a satisfactory resolution.
- Experience with common dealership computer systems.
- Good computer skills.
- General understanding of mechanical/technical terms.
- High school diploma or GED equivalent. Graduation from Tech program preferred but not required.
- Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
- Organizational and leadership skills.
Benefits:
- Health, Dental, Vision.Insurance.
- Matching 401K.
- Paid Vacation.
- Paid Holidays.
- Monday thru Friday Work Schedule.