In this role, you'll help customers understand their vehicle needs, coordinate with technicians, and ensure a smooth and professional service experience. We’re looking for a skilled and customer-focused Service Advisor to join our automotive team in Waldorf, MD.
Numbers & Facts
Location
Waldorf, MD
Job Type
Full-time
Salary
$75,000–$150,000 Per Year
Description
Benefits:
401(k)
Bonus based on performance
Health insurance
Training & development
Automotive Service Advisor / Writer - Join our rapidly growing Team today! Waldorf, MD Compensation: $75,000 – $150,000+/year (Salary+ Bonus)
We’re looking for a skilled and customer-focused Service Advisor to join our automotive team in Waldorf, MD. In this role, you'll help customers understand their vehicle needs, coordinate with technicians, and ensure a smooth and professional service experience.
What You’ll Do:
Greet and assist customers with repair and maintenance concerns
Schedule and manage service appointments
Communicate clearly with customers about diagnostics and repair needs
Work with technicians to coordinate service recommendations
Maintain accurate repair orders and service records
Identify upsell opportunities and promote maintenance plans
Support team performance and contribute to a positive shop culture
What We’re Looking For:
5+ years of experience as a Service Advisor
Strong communication and customer service skills
Solid knowledge of automotive systems and repair processes
Team leadership experience is a plus
Familiarity with service software (like Tekmetric or Mitchell)