Automotive Service Advisor / Service Writer
Location: Northridge, California
Schedule: Five-day workweek, Monday through Friday, with no weekends.
Compensation: Attracting base, plus bonus, typically in the $100-150k range - total comp.
About the Opportunity
AutoShop Recruiting is representing a top shop in the Northridge area, seeking an experienced, customer-focused automotive service advisor for a 10-bay independent repair shop. Own the customer experience from vehicle drop-off through pickup, coordinating each step with the technician team and keeping customers informed.
What You Will Do
- Welcome customers at drop-off, capture their concerns and service history, and create accurate repair orders in Tekmetric.
- Review technician inspection and diagnostic findings, prepare clear estimates, explain repair priorities, and obtain customer authorization before approved work proceeds.
- Coordinate approved work, parts needs and repair timing with the shop team. Keep Tekmetric repair orders, authorizations and customer updates organized.
- Manage changes to scope or timing, communicate with customers, and follow up on open estimates.
- At pickup, review completed repairs and the invoice, explain deferred recommendations, handle payment and close the repair order. Support follow-up and long-term customer relationships.
- Work toward approximately $130,000 in individual monthly sales while supporting store gross profit and customer service.
What We Are Looking For
- Experience as an automotive service advisor, service writer, or service consultant.
- Ability to present estimates, explain repairs, and demonstrate strong sales performance.
- Strong communication, organization, teamwork, and follow-through.
Compensation & Benefits
- Health insurance available; employer contribution of 40%
- 401(k) and paid training
- One week of vacation after one year.
- Six major holidays
Total annual earnings discussed were up to approximately $130,000, potentially $150,000 for the right person. These are potential total earnings, not a guaranteed base salary. Compensation includes individual sales and store gross-profit components.
How to Apply
Apply through AutoShop Recruiting, representing a top shop in the Northridge area.