Automotive Service Advisor/Writer

We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Build sustainable relationships of trust through open and interactive communication.

Job description

We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities:

• Effectively manage incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Perform state inspections
• Shuttle customers to work or home

Requirements

• Proven customer support experience and genuine desire to help people.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or equivalent
• Valid driver's license
• Reliable transportation
• Capable of working effectively on a team.
• Dependable, friendly, and enthusiastic.
• Detail oriented.
• Computer proficiency.
• A clean, polished appearance.