Automotive Service Advisor / Service Writer
Location: West Bend, WI
Schedule: Full-time | Monday-Friday, 8:00 AM-5:00 PM
Compensation: Approximately $75,000 base salary plus team-based gross profit bonus potential. Strong performers can realistically earn $100,000+ total compensation.
About the Opportunity
AutoShop Recruiting is partnered with a trusted independent repair shop in West Bend, WI, to hire a strong Automotive Service Advisor / Service Writer. This is a growth-minded shop that is investing heavily in process, people, facility improvements, advertising, and a modern customer experience.
This is not a sit-behind-the-counter role. The right advisor will be a confident communicator, strong salesperson, and active workflow partner who is comfortable moving around the shop, supporting inspections, presenting value clearly, and helping the team execute a high-accountability key-to-key operating model.
What You'll Do
- Greet customers, answer phones, build trust quickly, and create a professional first impression
- Write repair orders, document concerns, and keep workflow organized in Tekmetric
- Support digital inspections, photos, videos, Rack Attack-style inspections, and customer education
- Present estimates clearly, overcome objections with integrity, and close needed repair and maintenance work
- Work closely with technicians, the general service team, and leadership to keep vehicles moving
- Help support daily Take 5 meetings, scripts, process discipline, and continuous improvement
- Drive average repair order, gross profit, customer experience, and team-based performance
- Stay active in the shop instead of waiting passively at the counter
What We're Looking For
- Experience as an Automotive Service Advisor, Service Writer, Service Consultant, Assistant Manager, or Service Manager
- Strong sales ability with the confidence to present repairs and build value
- Comfortable with phones, customer updates, workflow management, and technician communication
- Leadership potential and willingness to help reinforce shop process and morning Take 5s
- Process-oriented mindset with openness to scripts, AI-assisted practice, DVI, and key-to-key operating systems
- High energy, accountability, professionalism, and team-first attitude
- Tekmetric experience is a plus; strong DVI/shop-management-system experience is also valuable
- Valid driver's license
Shop Environment
- Independent repair shop serving West Bend since 2008
- Monday-Friday hours with no weekend shop schedule listed
- 4 bays plus alignment rack and dedicated inspection hoist/rack
- Approximately 50 cars per week with recent revenue growth and significant upside
- Tekmetric shop management system
- ASE-certified technician capability and 36-month/36,000-mile TechNet warranty
- Services include diagnostics, electrical, brakes, A/C, suspension, alignment, maintenance, gasoline/diesel, 4x4, domestic, Asian/import, and European vehicles
Compensation & Benefits
- Approximately $75,000 base salary, depending on experience
- Team-based gross profit bonus opportunity
- Realistic $100,000+ total compensation potential for strong performance
- 3 weeks PTO after 90 days
- 401(k) with 4% match
- Paid holidays
- Paid birthday off
- Health insurance plan is in progress; interim support may be discussed for strong candidates
- Occasional team-building activities such as escape rooms and baseball games
How to Apply
If you are an Automotive Service Advisor who can sell, lead, communicate, and thrive in a process-driven independent shop, we would like to speak with you.
Apply today through AutoShop Recruiting. We are managing this search on behalf of our client.
Brian Rhodes - Managing Partner
brian@autoshoprecruiting.com
214-227-7177