Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you’re passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.
Why Join Shults Ford?
We offer a supportive, team-oriented environment where your success is a priority.
Comprehensive Benefits:
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off (PTO)
- Birthday off with pay
- Company-paid life insurance
Career Growth:
- Paid training and ongoing development
- Advancement opportunities within our dealership network
Work Environment:
- Flexible scheduling
- Team-oriented culture
- Community involvement opportunities
Modern Facilities:
- State-of-the-art equipment and tools
- Clean, professional work environment
What You’ll Do
As a Service Advisor, you’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.
Key Responsibilities:
- Greet customers promptly and professionally
- Listen to customer concerns and document vehicle issues accurately
- Provide detailed repair and maintenance estimates
- Clearly explain services, timelines, and costs
- Coordinate with technicians to ensure efficient workflow
- Maintain high Service Experience Index (SEI) scores
- Manage appointment scheduling and daily workflow
- Answer inbound calls and follow up with customers
- Build long-term customer relationships and promote retention
What We’re Looking For
Qualifications:
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Organized, detail-oriented, and professional demeanor
- Proven ability to meet performance and customer satisfaction goals
- Valid driver’s license with clean driving record
Preferred:
- Automotive service advisor or dealership experience
- Background in automotive service, sales, or customer-facing roles
- Leadership or team coordination experience
What You’ll Gain
- Competitive compensation with performance-based earning potential
- Career growth with a respected dealership group
- A supportive team that values your contributions
- Stability with a top-performing Ford dealership
Apply Today
Take the next step in your automotive career with Shults Ford. Join a dealership known for excellence, innovation, and customer satisfaction.
About Us
Shults Ford is an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.