The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
- Ability to establish and maintain good relationships with customers and co-workers.
- Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
- Knowledge of automotive systems in general
- Ability to review service orders and inspect the vehicle for necessary repairs
- Knowledge of new models and product improvements, based on technical service bulletins, etc.
- Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
- Ability to communicate well with co-workers and co-workers throughout repair process.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays & paid time off
- Vision insurance
- Earn vacation hours after 90 days
- Aggressive Employee Referral Program
Why Snell Motor Companies?
- Ongoing Training: Stay ahead of the curve with factory-specific training.
- Supportive Team: A friendly, collaborative atmosphere where your contributions are valued.
- A Culture That Values Your Expertise: We don’t just want to employ you—we want you to thrive. Our focus is on providing clear career development pathways and creating a workplace where you’ll be supported in reaching your professional goals.
What We Offer:
- Competitive salary and performance-based incentives
- Career growth opportunities within a family-owned company
- Modern, well-equipped work environment.
- A supportive team that values your expertise and commitment
- Comprehensive benefits package, including health insurance, paid time off, 401k and more
If you’re ready to bring your automotive expertise to a company that truly values your skills, we’d love to hear from you!
Apply Today and drive your career forward with Snell Motor Companies!
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