Job Title: Automotive Service Advisor
Company: Tire Pros & Wheel Experts
Location: Stillwater, MN
Job Type: Full-Time
About Us
Tire Pros & Wheel Experts is a full-service automotive repair facility working on all makes and models. We’re known not only for reliable maintenance and repair, but also for our specialty in custom wheels, tires, and suspension upgrades like lift kits.
We’re a fast-paced, customer-focused shop that values honesty, quality work, and a strong team environment.
Position Overview
We are seeking an experienced Automotive Service Advisor who can deliver exceptional customer service while effectively managing repair orders and shop workflow.
The ideal candidate is organized, knowledgeable about automotive repair, and confident in communicating with customers about both standard maintenance and custom upgrades.
Responsibilities
- Greet customers and provide a professional, friendly first impression
- Listen to customer concerns and accurately document vehicle issues
- Build estimates for repairs, maintenance, tires, wheels, and suspension upgrades
- Communicate recommended services clearly and confidently
- Coordinate workflow between customers and technicians
- Provide updates on vehicle status and timelines
- Upsell services when appropriate (without being pushy)
- Handle invoicing, payments, and follow-ups
- Maintain strong customer relationships and encourage repeat business
Qualifications
- 2+ years of experience as an Automotive Service Advisor (preferred)
- Strong knowledge of automotive systems and repair processes
- Experience with tires, wheels, and/or suspension upgrades is a big plus
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced environment
- Proficiency with shop management software (experience with Protractor or similar is a plus)
- Valid driver’s license
What We Offer
- Competitive pay (base + commission)
- Steady, year-round work
- Opportunities to work with custom builds and performance upgrades
- Supportive team environment
- Employee discounts on parts, tires, and services
- Paid time off / holidays (customize as needed)
Why Join Us?
At Tire Pros & Wheel Experts, you won’t just be writing repair orders—you’ll be part of a team that builds unique vehicles and delivers high-quality service every day. If you’re passionate about cars, trucks, and helping customers, we want to hear from you.
Apply Today!
Submit your application through CareerPlug or contact us directly at 651-430-0099 to learn more.
Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.
We’ve built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.
We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits. Apply now to start your exciting new career!