Automotive Service Advisor - Group 1 Acura Southwest Houston
Job ID 2026-36013 Job Location US-TX-Houston
Category Service Advisors Type Regular Full-Time
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More Information About This Job
Overview
Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!
This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities. Apply now!
Responsibilities
- Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
- Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
- Create detailed repair orders with clear, transparent cost and time estimates
- Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
- Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
- Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
- Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
- Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
- Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications
- 2+ years of Service Advisor experience with ability to be productive immediately
- Strong understanding of dealership processes and full write-up-to-delivery workflow
- Proven ability to thrive in a fast-paced service drive
- Confident presenting maintenance and repair recommendations to clients
- Strong communication skills with a focus on delivering high CSI
- Highly organized with ability to manage WIP and follow-ups effectively
- Valid driver's license with a clean driving record
- Must pass background check, MVR, and drug screening
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training, provided equipment, and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.