Automotive Service Advisor | Sherman Oaks, CA

Automotive Service Advisor | Sherman Oaks, CA

Location: 4601 Van Nuys Blvd, Sherman Oaks, CA 91403

Compensation: Minimum-wage hourly base plus OT plus 5.5% gross-profit commission and monthly bonus opportunities

Schedule: Full-time; Saturdays required every week

Ready to take ownership of the customer experience at an established independent shop? AutoShop Recruiting is hiring an experienced Automotive Service Advisor for Sherman Oaks Exclusive, where you’ll assume front-counter responsibilities currently handled by the owner.

What’s in it for you?

• Hourly base plus gross-profit commission; monthly bonus terms explained during the interview.
• An established customer base and approximately 150 vehicles serviced monthly, as reported by ownership.
• Shop-specific onboarding and AutoShop Answers process training.
• Anticipated training travel to Houston, with all expenses paid.
• Direct access to ownership and room to improve front-counter processes.

What you will own

• Convert incoming calls into appointments through knowledgeable, helpful conversations.
• Document concerns and maintain accurate repair orders.
• Present inspection findings, estimates, and prioritized recommendations without pressure tactics.
• Source parts and coordinate approvals with technicians.
• Keep customers informed about costs, repair progress, and completion.
• Follow up on recommended work and customer satisfaction.

What we need

Required:

• Successful automotive service advisor or service writer experience.
• Confident, consultative repair-sales ability.
• Working knowledge of automotive systems and estimating.
• Strong organization, customer communication, and follow-through.
• Availability every Saturday and willingness to travel for training.

Preferred:

• Independent-shop parts sourcing and warranty coordination.
• European or luxury vehicle experience.

About the shop

Family-owned since 1977, Sherman Oaks Exclusive services European, luxury, Asian, and domestic vehicles. Its heritage includes Jaguar and Land Rover. You’ll work directly with ownership and technicians to guide each customer’s repair visit.

Apply with your current resume. If it does not show your last three employers or current certifications, our recruiter may request that information before the phone screen.

Stacey Smith | Senior Recruiter

AutoShop Recruiting

stacey@autoshoprecruiting.com