AUTOMOTIVE SERVICE ADVISOR ROUTE 9 NISSAN WESTBOROUGH, MA 01581

We are looking for someone who knows how to take care of customers, communicate effectively with technicians, manage a busy service drive, and turn customer concerns into clearly written repair orders. Route 9 Nissan is looking for a motivated, professional, and customer-focused Automotive Service Advisor to join our service team in Westborough, Massachusetts.

AUTOMOTIVE SERVICE ADVISOR ROUTE 9 NISSAN WESTBOROUGH, MA 01581

NOW HIRING EXPERIENCED SERVICE ADVISOR

Route 9 Nissan is looking for a motivated, professional, and customer-focused Automotive Service Advisor to join our service team in Westborough, Massachusetts.

We are looking for someone who knows how to take care of customers, communicate effectively with technicians, manage a busy service drive, and turn customer concerns into clearly written repair orders.

If you are energetic, organized, dependable, and understand that outstanding customer service drives repeat business, we want to talk to you.

RESPONSIBILITIES

As a Service Advisor, you will serve as the primary point of contact between our customers and service technicians. Responsibilities include:

• Greet customers professionally and identify their vehicle service and repair needs

• Listen carefully to customer concerns and accurately document repair requests

• Schedule service appointments and manage vehicle drop-off and pick-up

• Prepare repair orders and provide accurate service and repair estimates

• Communicate customer concerns clearly to technicians

• Review technician recommendations and explain necessary repairs to customers

• Present maintenance, repair, parts, warranty, and service options

• Obtain customer authorization for recommended repairs

• Keep customers informed throughout the repair process

• Provide updates regarding repair status, additional work, costs, and completion times

• Work closely with technicians and the parts department to keep repairs moving efficiently

• Maintain an organized and productive service-drive workflow

• Review completed repairs and charges with customers

• Process customer payments and finalize repair orders

• Build long-term customer relationships and encourage repeat service business

• Maintain a high level of customer satisfaction from write-up through vehicle delivery

WHAT WE'RE LOOKING FOR

The ideal candidate will have:

• Automotive dealership or service-advisor experience preferred

• Strong understanding of automotive service, maintenance, and repair

• Excellent communication and customer-service skills

• Strong sales and presentation ability

• Ability to explain technical information in a way customers can easily understand

• Strong organizational and time-management skills

• Ability to handle multiple customers and repair orders in a fast-paced environment

• Experience with dealership service software is a plus

• Professional appearance and attitude

• Strong problem-solving and decision-making skills

• Ability to work effectively with customers, technicians, parts personnel, and management

• Valid driver's license and acceptable driving record

JOIN ROUTE 9 NISSAN

This is an opportunity to build your career with an established Nissan dealership and become an important part of a professional service operation.

We are looking for a Service Advisor who wants to work, earn, grow, and take outstanding care of customers.

Location: Route 9 Nissan
Westborough, Massachusetts 01581

Job Type: Full-Time
Position: Automotive Service Advisor

IMMEDIATE OPENING APPLY TODAY.