Automotive Repair and Maintenance, Communication Skills, Cost Estimates, Customer Experience, Customer Relations, Customer Satisfaction, Disability Insurance, Driver's License, Environmental Work, Establish Priorities, Field Sales, High School Diploma, Interpersonal Skills, Life Insurance, Maintenance Services, Pinnacle, Repair Orders, Retail, Sales, Stock Purchase Plans, Time Management
LOCATION
Houston, TX
POSTED
14 days ago
Automotive Service Advisor
Job ID 2026-36515 Job Location US-TX-Houston
Category Service Advisors Type Regular Full-Time
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More Information About This Job
Overview
Group 1 Automotive is growing fast and seeking a Service Advisor to join our high-performing team! Our Service Advisors serve as a key point of contact for customers, helping guide them through their service experience with clarity and care. We're looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both its employees and its customers.
Must be willing to work Saturdays
Responsibilities
Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
Create detailed repair orders with clear, transparent cost and time estimates
Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
Build and maintain long-term customer relationships to drive retention and repeat business
Automotive Service Advisor experience is a big plus (dealership preferred)
Xtime & CDK experience is a plus
Strong desire to provide an exceptional customer experience
Ability to achieve targeted goals
Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
High School diploma or equivalent
Valid in-state driver's license and must maintain an acceptable, safe driving record
We offer...
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment with job training, provided equipment, and advancement opportunities
Market-leading pay based on experience plus bonuses
Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Pinnacle Awards Program
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.