AUTOMOTIVE SERVICE ADVISOR
Customer Experience Focus | Team-Oriented Culture | Growth Opportunity
You understand that great automotive service is about more than repairs.
It is about communication, trust, professionalism, and helping customers feel confident throughout the service experience.
At Harte Automotive Group, we are looking for customer-focused Automotive Service Advisors who are organized, professional, and motivated to build long-term relationships with customers while supporting a collaborative dealership team.
If you take pride in communication, accountability, teamwork, and delivering a high-quality customer experience, we want to meet you.
What You’ll Do
You will serve as the primary connection between customers and the service department while helping deliver a professional, organized, and customer-focused service experience.
Responsibilities Include:
- Greet customers professionally and guide them through the service process
- Communicate repair recommendations, timelines, and updates clearly and confidently
- Build trust with customers through responsiveness, professionalism, and follow-through
- Coordinate with technicians and service staff to support efficient workflow and customer satisfaction
- Maintain accurate service documentation and customer communication records
- Help resolve customer concerns professionally and efficiently
- Manage multiple appointments, customer interactions, and priorities throughout the day
- Support dealership service goals while delivering a positive customer experience
- Maintain professionalism and organization in a fast-paced service environment
- Represent the dealership with professionalism and accountability throughout the customer experience
What Success Looks Like
- Customers feel informed, valued, and confident throughout the service experience
- Communication remains proactive, professional, and organized
- Customer concerns are handled calmly and effectively
- Service workflow is managed efficiently and collaboratively
- You contribute positively to dealership culture and team performance
- You build long-term customer relationships based on trust and consistency
- You remain composed and solution-focused during busy periods
- You take ownership of customer interactions and follow-through
Hiring Process
Our hiring process is designed to identify professionals who align with our standards, culture, and customer-first mindset.
- Submit your application and resume
- Complete the R.E.G.I. behavioral assessment
- Participate in a one-way video interview
- Attend an in-person interview with the hiring team
- Receive hiring decision and next steps
What We’re Looking For (Non-Negotiable)
- 2–4 years of customer service, automotive service advising, dealership, or customer-facing experience preferred
- Strong communication and relationship-building skills
- Professional, organized, and detail-oriented
- Ability to multitask and stay composed in a fast-paced environment
- Strong follow-through and customer-service mindset
- Comfortable handling customer concerns and difficult conversations professionally
- Team-oriented, accountable, and coachable
- Valid driver’s license required
- Ability to communicate confidently with customers and internal teams
- Desire to grow inside a professional dealership environment
Compensation & Opportunity
Compensation structure includes performance incentives and growth opportunities based on experience and performance.
Additional Opportunities Include:
- Ongoing dealership, manufacturer, and professional development training
- Career growth opportunities within the organization
- Long-term advancement potential in service operations and leadership
- Stable long-term career opportunity within a respected automotive organization
- Performance-focused environment with advancement potential
Compensation details will be discussed during the interview process.
Employee Benefits
- Competitive compensation structure with performance incentives
- Closed Sundays to support family time and work-life balance
- Flexible scheduling when possible
- 401(k) match program
- Paid vacation and time-off opportunities
- Ongoing manufacturer and professional development training
- Supportive, team-oriented work environment focused on employee success
- Opportunity to work with respected automotive brands in a professional dealership setting
- Career growth opportunities within the organization based on performance and development
- Employee discounts on vehicles, parts, and service (where applicable)
- Stable organization with over 70 years of community and industry reputation
Specific benefits package details will be discussed during the interview process.
About the Company
Harte Automotive Group has proudly served the Hartford community for more than 70 years through multiple respected automotive brands and dealership locations.
We are committed to creating exceptional experiences for both our customers and employees by building a culture centered around professionalism, teamwork, communication, accountability, and long-term growth.
Our organization values employee support, collaboration, ongoing development, and creating a positive environment where employees can succeed professionally and personally.
Why Join Harte Automotive Group
- Join a respected dealership organization with a long-standing reputation in the community
- Work in a supportive and collaborative team environment
- Access ongoing manufacturer and professional training opportunities
- Build long-term career growth opportunities within the automotive industry
- Be part of a company that values both employees and customers
- Closed Sundays to support family time and work-life balance
- Opportunity to grow inside a stable and respected automotive organization
- Work alongside professionals focused on teamwork, accountability, and customer experience
Not a Fit If
- You struggle with communication or follow-through
- You become overwhelmed in fast-paced environments
- You are uncomfortable handling customer concerns or difficult conversations
- You prefer low-accountability work environments
- You are looking for a short-term or transactional role
- You resist coaching, structure, or performance expectations
Apply Today
If you are ready to grow your career with a respected dealership organization that values professionalism, teamwork, customer experience, and long-term development, we encourage you to apply today.
We are looking for motivated professionals who take pride in communication, accountability, collaboration, and delivering exceptional customer experiences every day.