Automotive Service Advisor - Group 1 Ford of Southwest Houston
Group 1 Automotive, Inc.
Houston, Texas
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JOB DETAILS
SKILLS
Analysis Skills, Automotive Industry, Automotive Repair and Maintenance, Calendar Management, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Dental Insurance, Driver's License, English Language, Federal Laws and Regulations, Identify Issues, Interpersonal Skills, Leadership, Maintenance Services, Mathematics, Retail, Revenue Growth, Sales, State Laws and Regulations, Stock Purchase Plans, Team Player, Telephone Skills, Time Management, Vision Plan
LOCATION
Houston, Texas
POSTED
25 days ago
About Us:
Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview:
Group 1 Ford of Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team!
This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.
*Must be available to work Saturdays
Responsibilities:
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Qualifications:
Minimum of 3 Years Service Advisor Experience Required
Ford Service Advisor Experience Plus!
CDK, XTIME and TSD experience preferred
Product Knowledge
Ability to identify the problem quickly
Good knowledge of automobiles
Effective analytical and communication skills
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications
Fluent in the English language
High School Diploma or Equivalent
Must have a Valid Driver’s License
Comprehensive Benefits Package:
Salary Base Pay Plan, Plus Bonus's
Service Advisor University – Paid for by Group1 Automotive
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time Off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Equal Opportunity Employer:
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.