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Automotive Service Advisor - Group 1 Ford of Rockwall

Group 1 Automotive, Inc.

Rockwall, Texas

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Communication Skills, Computer Services, Computer Skills, Computer Systems, Cost Estimates, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Dental Insurance, Documentation, Driver's License, Interpersonal Skills, Multitasking, Organizational Skills, Profit & Loss, Repair Orders, Retail, Sales, Service Delivery, Stock Purchase Plans, Team Player, Time Management, Up-Selling, Vision Plan
LOCATION
Rockwall, Texas
POSTED
10 days ago
About Us: Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview:

 

 

Group 1 Ford of Rockwall is seeking a customer-focused and motivated Service Advisor to join our growing team. As a key link between our customers and service department, you will play a critical role in delivering an exceptional service experience while ensuring efficiency and profitability within the service lane.

The ideal candidate is professional, organized, and passionate about customer satisfaction, with the ability to clearly communicate vehicle needs and service recommendations. Ford experience is a strong plus.

 

Responsibilities:

 

 
  • Greet customers promptly and courteously, creating a positive first impression
  • Listen to customer concerns and accurately document service needs
  • Provide clear and detailed explanations of recommended services and repairs
  • Prepare repair orders and cost estimates
  • Coordinate with technicians to ensure timely and accurate service completion
  • Keep customers informed throughout the repair process
  • Upsell additional services and maintenance when appropriate
  • Ensure all documentation is accurate and compliant with dealership and manufacturer standards
  • Handle customer concerns professionally and work toward resolution
  • Maintain high levels of customer satisfaction and retention

 

Qualifications:

 

  • Proven experience in a service advisor, automotive service, or customer-facing role
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Basic understanding of automotive systems and services
  • Valid driver’s license and clean driving record
  • Proficiency with computer systems and service software
  • High school diploma or equivalent required

 

Compenstion & Beneifts

  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Pinnacle Awards Program
Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

About the Company

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Group 1 Automotive, Inc.