Join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.
Expected yearly compensation $80,000 to $140,000.
Responsibilities
- Greet customers promptly and professionally, both in person and over the phone.
- Assess customer vehicle needs and communicate effectively with service technicians.
- Prepare and explain repair estimates and service recommendations to customers.
- Schedule service appointments and follow up to ensure customer satisfaction.
- Manage service orders and maintain accurate records of all transactions.
- Handle customer concerns and resolve issues in a professional and courteous manner.
- Support the service department by coordinating workflow and maintaining strong communication among team members.
Requirements
- Previous experience in an automotive service advisor or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Basic knowledge of automotive systems and terminology is a plus.
- Proficient with computer systems and software for managing service orders.
- Reliable and punctual with a strong work ethic.
- Valid drivers license and clean driving abstract.
Benefits
- Health, dental, and vision insurance options.
- Life insurance
- 401K with company match.
- Paid time off and holiday pay.
- Employee discounts on vehicle purchases and service.
- Opportunities for career growth and professional development.
About the Company
DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in the community for automotive sales and service.
```