Automotive Service Advisor

TLC Auto & Truck Repair Center – Farmingdale, NY

Join Long Island's Trusted Automotive & Truck Repair Team

**we are expanding new retail shop added bays***

TLC Auto & Truck Repair Center is seeking a highly motivated, customer-focused Automotive Service Advisor to join our growing team in Farmingdale, NY. This is an excellent opportunity for an experienced professional who enjoys building customer relationships, driving sales, and helping deliver an exceptional service experience.

As the face of our company, you'll play a vital role in ensuring every customer receives honest recommendations, clear communication, and outstanding service from check-in to vehicle delivery.

Position Overview

The Automotive Service Advisor serves as the primary liaison between customers and technicians. You will be responsible for understanding customer concerns, creating repair estimates, recommending maintenance services, coordinating repairs, and ensuring complete customer satisfaction.

What You'll Do

• Greet customers professionally and create a welcoming experience
• Listen to customer concerns and accurately document vehicle issues
• Min 10 Repair orders daily
• Prepare repair estimates and explain recommendations with confidence
• Communicate effectively with technicians regarding diagnostics and repairs
• Keep customers informed throughout the repair process
• Schedule appointments and manage workflow efficiently
• Review completed repairs and invoices with customers
• Recommend preventative maintenance and additional services when appropriate
• Build long-term customer relationships based on trust and transparency
• Maintain high customer satisfaction scores and retention rates
• Help achieve department sales and performance goals

Qualifications

Required

• Previous experience as a Service Advisor, or similar customer-facing automotive role
• Tekmetric platform experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Basic automotive knowledge and understanding of vehicle maintenance and repairs
• Computer proficiency and ability to learn shop management systems
• Valid driver's license

Preferred

• Experience working with domestic, European, and Asian vehicles
• Knowledge of fleet maintenance and commercial truck service
• ASE Service Consultant Certification
• Bilingual (English/Spanish) is a plus

Compensation & Benefits

Compensation

• Competitive base salary plus commission and performance bonuses
• Top performers can earn $65,000 - $120,000+ annually
• Weekly and monthly performance incentives

Benefits

• Paid vacation and holidays
• Health insurance assistance
• Employee discounts on repairs and maintenance
• Ongoing training and career development
• Advancement opportunities within a growing company
• Supportive team-oriented work environment

Why TLC Auto & Truck Repair Center?

At TLC Auto & Truck Repair Center, we have built our reputation on honesty, quality workmanship, and exceptional customer service. We are committed to investing in our team members and providing opportunities for growth, success, and long-term career development. Work life balance no weekends

The Ideal Candidate Is:

Customer-focused and relationship-driven
Highly organized and detail-oriented
Confident recommending needed services
A strong communicator and problem solver
Goal-oriented and self-motivated
Professional and dependable
Passionate about the automotive industry

Apply Today

If you're looking for a rewarding career with a respected independent repair facility that values its employees and customers, we'd love to hear from you.

TLC Auto & Truck Repair Center
Location: Farmingdale, NY
Position Type: Full-Time
Pay: $65,000 - $120,000+ per year

Apply by sending your resume to:careers@tlcautotruck.com
or visit our facility in Farmingdale to apply in person.

TLC Auto & Truck Repair Center is an Equal Opportunity Employer.