As a proud, family-owned dealership serving the DMV community for over 70 years, we are looking for a driven, customer-focused Service Advisor to join our high-volume service team. In this role, you will serve as the crucial link between our valued customers and our expert technicians, delivering a seamless, transparent, and high-quality dealership experience built on a legacy of trust.
If you thrive in a fast-paced environment, have strong communication skills, and want to advance your career at a premier local dealership, we want to hear from you.
Key Responsibilities:
- Greet customers and assess their vehicle service needs.
- Explain recommended repairs and maintenance services clearly and concisely.
- Prepare accurate service estimates that include both labor and parts costs.
- Communicate with technicians to relay customer concerns and confirm diagnoses.
- Keep customers updated on their vehicle status and notify them of any additional issues.
- Maintain detailed records of service history and customer interactions.
- Ensure customer satisfaction by resolving any service-related concerns.
- Promote and upsell additional services to improve vehicle performance and longevity.
- Schedule service appointments and manage work orders efficiently.
Requirements:
- Previous experience as a Service Advisor or in a customer service role (automotive industry preferred).
- Must be 18 or older and authorized to work in the United States.
- Valid Driver’s license and clean driving record.
- Strong knowledge of automotive repair and maintenance services.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency with computer systems and service management software.
- Strong problem-solving skills and attention to detail.
Benefits:
- Competitive salary
- Sundays off
- Paid time off
- Paid, on-the-job training
- Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance
- 401(K) with company match
- Full-Time Position
- Employee discount
Ability to Commute:
- Fairfax, VA 22030 (Required)
Work Location: In person
EEOC statement:
Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.