Automotive Service Advisor

Job Overview: We are seeking a skilled and customer-focused Service Advisor to join our team.

As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for the automotive industry and enjoy working with people, we want to hear from you!

Duties:

- Greet customers and assist them with their service needs

- Consult with customers to determine their vehicle repair and maintenance requirements

- Provide accurate estimates for automotive repairs and services

- Schedule appointments and manage the service department's workflow

- Communicate with technicians to ensure timely completion of repairs

- Keep customers informed about the status of their vehicles and any additional repairs needed

- Process payments and handle customer inquiries or concerns

- Maintain accurate records of customer interactions and service history

Requirements:

- Previous experience in a dealership or automotive service environment is preferred

- Basic knowledge of automotive repair, oil changes, tire services, and other common automotive maintenance procedures

- Strong customer service skills with the ability to build rapport and provide excellent customer care

- Excellent communication skills, both verbal and written
- Detail-oriented with strong organizational skills

- Ability to multitask and prioritize work in a fast-paced environment

- Proficient in using computer systems for invoicing, estimating, and record keeping

We offer competitive pay based on experience and performance. This is a full-time position with opportunities for career growth within our organization.