Automotive Repair and Maintenance, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Driver's License, Exceeded Sales Goal, High School Diploma, Maintenance Services, Multitasking, Sales, Stock Purchase Plans, Time Management, Vision Plan
Automotive Service Advisor
Job ID 2026-36487 Job Location US-TX-El Paso
Category Service Advisors Type Regular Full-Time
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More Information About This Job
Overview
Join Group 1 Automotive, a Fortune 250 automotive retailer, and become part of a team that is committed to delivering exceptional customer experiences. We are looking for customer-focused, motivated, and professional Automotive Service Advisors to join our high-performing service teams. As the primary point of contact between our customers and service department, you''ll build lasting relationships, provide trusted guidance, and help customers maintain their vehicles with confidence. If you''re passionate about customer service and enjoy working with people in a fast-paced environment, we''d love to hear from you.
We are accepting resumes at the following locations:
- Audi El Paso
- BMW of El Paso
- Group1 GMC Westside
- Group1 Subaru of El Paso
- Group1 Ford of El Paso
What We Offer
- CompetitivePay Plan
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Responsibilities
- Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
- Listen to customer concerns and accurately document vehicle service needs.
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
- Communicate repair recommendations, costs, and timelines clearly and effectively.
- Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
- Keep customers informed throughout the repair process.
- Review completed work with customers and explain services performed.
- Maintain strong customer relationships to encourage repeat and referral business.
- Consistently meet or exceed customer satisfaction and sales performance goals.
- Demonstrate behaviors consistent with the Company''s Values in all interactions with customers, coworkers, and business partners.
Qualifications
- Previous Automotive Service Advisor experience required.
- Previous dealership experience is strongly preferred.
- Excellent customer service, communication, and relationship-building skills.
- Strong sales aptitude with the ability to recommend maintenance and repairs needed.
- Positive attitude, professional appearance, and strong work ethic.
- Ability to multitask and perform in a fast-paced environment.
- Basic computer and technology skills.
- Goal-oriented with a desire to achieve performance objectives.
- High School Diploma or equivalent required.
- Valid driver''s license and acceptable driving record.
Join Our Team
If you''re looking for an opportunity to grow your career with a respected automotive retailer and a thriving dealership, we''d love to meet you.
Apply today and become part of the Group 1 Automotive team.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.