Automotive Service Advisor

As a Big O Tires Service Advisor , you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. Deliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Big O TiresService Advisor, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands-on, motivated leader preparing to advance as our business grows. We are looking for people-first individuals with a desire to work and grow in the automotive services industry in a fast-growing location. Business owners will be highly visible and available to all employees. Let’s grow together!

Pay Rate: $55,000-$80,000 per year


ESSENTIAL DUTIES AND RESPONSIBILITIES



Leadership & People Development

• Support ownership in coaching, developing, and motivating the store team
• Lead by example, fostering accountability, teamwork
• Think strategically, connecting daily operations to near- and long-term store goals
  
  

Sales & Customer Experience

• Actively engage with customers to identify needs, present solutions, and close sales
• Support sales of all product lines, including fleet accounts
• Monitor customer feedback and assist in maintaining high service standards
• Deliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships
  
  

Operational Management

• Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
• Help ensure adherence to compliance, safety protocols, and operational procedures
• Communicate and reinforce store initiatives and programs
• Partner with the ownership to manage vendor relationships, product availability, and shop productivity

Financial & Business Management

• Help execute strategies to achieve or exceed store goals and financial targets
• Maintain accuracy in reporting, recordkeeping, and inventory management
  
  

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2 years of leadership experience in a retail or related customer-facing environment
• Proven ability to lead teams, drive sales, and deliver excellent customer service
• Strong communication, problem-solving, and decision-making skills
• Financial literacy and comfort with operational reporting and performance metrics
• Proficiency in POS systems and reporting tools
  
  

Work Environment


You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.