AUTOMOTIVE SERVICE ADVISOR

Greet customers promptly and professionally, in person and by phone

Build trust by actively listening to customer concerns and vehicle history

Accurately document customer concerns and create detailed repair orders

Perform walk-arounds and digital vehicle inspections when applicable

Present maintenance and repair recommendations clearly and confidently

Educate customers on vehicle condition, safety concerns, and future needs

Obtain repair authorizations and manage approvals efficiently

Communicate technician findings and diagnostic results to customers

Coordinate workflow between technicians and management

Schedule appointments and manage repair timelines

Provide consistent status updates to customers

Handle customer questions, objections, and concerns professionally

Close repair orders, review invoices, and ensure accuracy

Follow up with customers after service to ensure satisfaction

Strong automotive knowledge of maintenance, repairs, and diagnostics

Excellent verbal and written communication skills

Strong sales skills with an ethical, customer-first approach

Ability to explain technical information in easy-to-understand language

Highly organized with strong attention to detail

Ability to multitask and prioritize in a fast-paced environment

Strong computer skills and experience with shop management software

Professional appearance and positive attitude