Automotive Sales Representative
About the Role
M & F Auto Sales is seeking a motivated, customer-focused Automotive Sales Representative to join our growing team. We are a well-established dealership known for exceptional customer service and a wide selection of quality pre-owned vehicles.
As a Sales Representative, you will guide customers through every step of the vehicle purchasing process while creating an outstanding buying experience. Success in this role requires excellent communication, teamwork, professionalism, and a genuine passion for helping customers find the right vehicle.
This is a commission-based position with excellent earning potential for motivated individuals.
Responsibilities
- Greet and welcome every customer in a friendly, professional manner.
- Build rapport by listening to customers' needs, wants, and budget to recommend the best vehicle options.
- Provide accurate information regarding vehicle features, pricing, availability, warranties, and financing options.
- Conduct vehicle demonstrations and test drives.
- Work closely with the Sales Desk and Finance Department to structure deals and determine financing options.
- Utilize DealerSocket CRM/Podium daily to manage leads, return phone calls, respond to emails and text messages, document customer interactions, and complete follow-up activities.
- Collaborate with the BDC team by reviewing customer notes, appointments, and communication history.
- Maintain organized and accurate customer records throughout the sales process.
- Collect and submit all required paperwork accurately and within 72 hours.
- Personally introduce every sold customer to the Service Department, including the Service Manager and staff, to create a seamless ownership experience.
- Follow up with customers after delivery to ensure satisfaction and answer any questions.
- Present and explain the M & F Auto Sales Referral Program to encourage repeat and referral business.
- Maintain above-average Customer Satisfaction Index (CSI) scores.
- Negotiate and close vehicle sales while maintaining a high level of customer satisfaction.
- Work collaboratively with all departments to ensure a smooth and efficient customer experience.
- Attend all mandatory sales meetings, Saturday meetings, and scheduled training sessions.
- Demonstrate reliability by arriving on time and maintaining a dependable attendance record.
Qualifications
- Prior automotive sales experience preferred (sales experience required).
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Familiarity with multiple vehicle makes and models.
- Strong organizational skills and attention to detail.
- Honest, dependable, and professional with a strong work ethic.
- Ability to negotiate effectively while maintaining excellent customer service.
- Valid driver's license with a clean driving record.
- Ability to pass a background check and drug screening.
What We Offer
- Commission-based compensation with unlimited earning potential.
- Established dealership with a strong local reputation.
- Supportive team environment.
- Ongoing sales and product training.
- Opportunities for career growth and advancement.
- Employee referral opportunities and dealership incentives.
Join the M & F Auto Sales team and help customers find the right vehicle while building lasting relationships through exceptional customer service.
About Us:
M&F Auto Sales has been serving the Albuquerque area for over 20 years, building a reputation for honesty, integrity, and reliability. Our customers appreciate our no-pressure approach and our commitment to finding the right vehicle for their needs. Our employees enjoy a supportive and collaborative work environment, with opportunities for growth and advancement.