Automotive Repair Service Writer / Service Advisor

We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Company/Position Overview
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment. 

Responsibilities 

• Deliver superior customer service as the first point of contact for service customers 
• Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
• Provide exceptional customer service that delivers repeat business
• Accurately document customer concerns and vehicle symptoms
• Create, manage, and update repair orders
• Communicate vehicle diagnostics and repair needs clearly to technicians
• Explain recommended repairs and maintenance services to customers
• Upsell necessary and recommended repairs and preventative maintenance ethically
• Provide timely status updates throughout the repair process
•  Coordinate with technicians, vendors, and customers to ensure smooth workflow
• Schedule, confirm, and follow up on service appointments
•  Maintain a professional appearance, positive attitude, and high energy level 
• Multitask efficiently in a fast-paced automotive repair environment 

Qualifications

•  Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician 
• Strong automotive repair knowledge and technical understanding 
• Excellent communication, sales, and customer service skills 
• Proven service sales ability 
• Proven ability to maintain 5-star customer satisfaction ratings 
• Experience working with repair shop management software
• Comfortable using computers, texting, and digital communication tools
• Ability to work effectively in a team-oriented, process-driven environment 
• Familiarity with diagnostic and testing equipment
• High school diploma or equivalent
• Energetic, positive team player, and reliable