Experienced Automotive Parts Counter-person/Specialist
City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.
Responsibilities:
- Create and maintain excellent relationships with customers and service personnel.
- Assist customers with basic product and dealership information over the phone and in-person.
- Handle all parts telephone inquiries regarding parts purchase
- Parts distribution to service technicians
- Accept warranty parts and cores for return
- Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory
- Actively identify related parts needed on repair jobs
- Advise customer or Service Consultant of all parts stocking status
- Write purchase orders for parts and sublet work required from outside suppliers and get management approval
- Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales
- Maintain parts in correct locations and bins
- Keep up to date on all training and certification
- Responsible for pulling and stocking parts inventory
- Be responsible for receiving money and cashing out customers
- Establish good communications between associates in parts and other departments
- Report any issues to department manager
This is a full-time daytime position with a Saturday rotation based on staffing.
- CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed.
Requirements:
- Superior communication and customer service skills.
- Prior experience in a parts department is highly beneficial.
- Ability to multitask and work in a fast-paced environment.
- General business knowledge, experience, and/or training is preferred.
- Strong record of customer service success is preferred.
- A professional attitude and attire are essential.