Automotive Parts Advisor

The Parts advisor is responsible for assisting and selling parts to all customers, over the counter, through the service department or on the telephone.

Job Duties Include:

• Specifying/Filling orders for the Service Department, Phone orders Retail & Wholesale, and on-line Collisionlink/Repairlink Wholesale Orders
• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Works with service advisors, technicians and external customers to build accurate price quotes.
• Answers phone calls, provides price quotes and other information.
• Refers to parts manuals (both hard copy and electronic) to identify the right part(s) for the make, model and year of vehicles being serviced.
• Handles parts payment collection and makes sure all parts are billed correctly through the service department.
• Assists with daily inventory, receiving, stocking and shipping.
• Tracks all incoming and outgoing parts for the dealership.
• Pulls and fills orders from stock.
• Locates available parts when the dealership is out of stock.
• Follows up on back-ordered parts.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notifies the service advisor or the customer when special ordered parts have been received.
• Sets up orders for daily delivery, or pick-up.
• Delivers parts when needed.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties as assigned.