Total Warranty Services is hiring several Claims Adjusters, bilingual (English/Spanish) preferred. The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster also functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. The position requires the Claims Adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented.
- Must be able to work 10 AM-7 PM schedule M-Th and 9 AM- 6PM EDT on Friday.
Essential Duties and Responsibilities
- Validates repair coverage
- Adjudicates automotive repair claims by phone
- Questions and investigates discrepancies on repairs and related costs
- Resolves inquiries from contract holders related to claim status or decision
- Assigns independent inspectors to investigate questionable claims
- Verifies repair costs using the Alldata and On Demand software tools
- Reviews and analyzes inspection reports to identify issues to make recommendations for fair and accurate resolution
- Effectively present information and respond to questions from contract holders, directors, managers, and external vendors
- Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
- Special projects as assigned by immediate supervisor
- High school diploma or GED
- Prefer 2 years of experience working in the automotive repair industry
- ASE or manufacturers certification required, if no current ASEs: Must obtain ASE Certification within specified period of time
- Bilingual (Spanish and English) is a plus
- Must type at least 30-35 wpm
- Experience with database systems such as Alldata and On Demand software tools
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
- Must be highly organized, detail oriented and always maintain confidentiality
- Must be able to multi-task and effectively balance competing priorities