Automotive Glass Services & Accessories Advisor for Jerry Ulm CDJR

As the first point of contact for our customers, you will play a pivotal role in enhancing the guest experience by identifying vehicle needs and offering premium solutions. This is an uncapped, commission-only position designed for a self-motivated "hunter" who thrives in a fast-paced environment.

Key Responsibilities

• Customer Engagement: Proactively greet every guest on the service drive, ensuring a world-class first impression.
• Glass Claims Specialist: Identify damaged windshields and guide customers through the insurance claims process. Coordinate seamlessly with our scheduling department for in-house or mobile replacements.
• Personalization: Consult with owners to enhance their vehicles through our suite of premium accessories and services, including:
• Protection: PPF (Paint Protection Film), Ceramic Coatings, and Bed Liners.
• Customization: Lift Kits, Side Steps, and Bed Covers.
• Pipeline Management: Maintain a high level of follow-up to ensure sales targets and customer satisfaction goals are met.

Requirements

• Exceptional communication and interpersonal skills.
• A "customer-first" mentality with a talent for persuasive sales.
• Availability: Must be able to work weekends (peak volume days).
• Previous experience in automotive service or insurance claims is a plus, but not required for the right personality

Qualifications for Service Advisors/ Writers

• 18 year or older 
• Valid Driver’s License 
• Willingness and Desire to work with technology (tablet, computer, cell phone) 
• Excellent communication skills 
• Excellent customer service skillsF 
• Work on your feet (lot of walking back and forth) 
• Ability to set and achieve targeted goals 

*see hiring manager for details