Service Advisor
Location: Rockville, VA.
Stephen’s Automotive is looking for a motivated, customer-focused individual with automotive knowledge to join our team as an Automotive Customer Service & Service Advisor Trainee. This position is an excellent opportunity for someone who understands the automotive industry and enjoys working with people but may not have previous experience as a Service Advisor.
Position Requirements:
- Previous automotive industry experience is required.
- General understanding of automotive maintenance, repairs, and terminology.
- Strong customer service and communication skills.
- Comfortable answering phones and speaking with customers.
- Basic computer skills and the ability to learn new software.
- Strong organizational skills and attention to detail.
- Ability to multitask in a busy automotive repair environment.
- Dependable, punctual, and professional.
- Willingness to learn estimating, quoting, and service advising procedures.
- Ability to work effectively with customers, technicians, and management.
Previous Service Advisor or Service Writer experience is preferred but NOT required. We are willing to train the right person who has a solid automotive background and the desire to grow into the position.
What We Are Looking For:
The ideal candidate may have experience as:
- An automotive technician or general service technician.
- An automotive parts counter salesperson.
- A dealership or independent repair shop employee.
- An automotive customer service representative.
- Someone with a strong automotive background who wants to transition into a customer-facing position.
We value automotive knowledge, a positive attitude, reliability, and the ability to communicate effectively just as much as previous service advising experience.
Key Responsibilities:
The primary responsibilities include answering phones, assisting customers, scheduling appointments, preparing service estimates, and helping coordinate daily shop operations. The successful candidate will receive hands-on training in our service advising process, including repair estimates, customer communication, and repair order management.
We are looking for someone who is dependable, organized, professional, comfortable communicating with customers, and eager to develop their automotive service knowledge into a long-term career.
Benefits & Compensation:
- Paid Time Off.
- Health benefit contribution.
- 401(k) retirement plan.
Why Join Us?
Stephen’s Automotive is family-owned and operated with over 100 years of combined experience in our team. We pride ourselves on professionalism, courtesy, and delivering exceptional service for all makes and models. If you’re looking for a workplace that values your expertise and treats you like family, we’d love to hear from you.
Apply today and become part of a team that keeps Rockville moving!