Automotive Collections Specialist

The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.

Duties/Responsibilities

Works a daily aging report to address all balances 30 to 120 days outstandingDaily customer contact to determine status of paymentInputs ongoing, detailed collection notes in CDK in the CCCA functionProcesses credit card and check by phone paymentsAssists customers with billing inquiries and account reconciliationAssists customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issuesProvides requested copies for paymentForwards requests for account information change to credit deskImmediately advises management of disconnected phone, constant busy or other concerns regarding customer contactImmediately advises management of disputed billing or terms and partial payment offersMonitors credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedulePrints request and back up information to present to AR manager or Director for override approval/denialAfter manager/director has made a credit decision, accesses the COV function in CDK and perform the override or change the invoice to cash as per management approvalPromptly replies to the field with the necessary informationFollows up with customer for collection efforts if override is deniedScans of DepositsGenerates the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of eachReprints past due invoices for 20th mailing to customersAssesses accounts on credit hold, and process and forward a COD removal form to AR manager(s)Performs other related duties to benefit the mission/vision of the organization

Education & Experience

High School DiplomaPrior business to business credit experience requiredBusiness to Business experienceA solid understanding of the Accounts Receivable FunctionExcellent communication skillsA general understanding and working knowledge of Microsoft Excel and Outlook

Pay and Recognition:

Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities

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