Business Development Manager (BDM) – Automotive
Location: McGrath Acura of LibertyvilleJob Type: Full-Time
About Us
McGrath Acura of Libertyville is a high-performing dealership within the McGrath Automotive Group, committed to excellence in both customer experience and operational performance. Our BDC is a critical driver of traffic, retention, and revenue.
Position Overview
We are seeking a results-driven Business Development Manager to lead, coach, and elevate our BDC team. This role is responsible for driving performance, accountability, and consistency across all customer touchpoints.
Key Responsibilities
- Lead, train, and develop a team of BDRs
- Track and manage KPIs: calls, appointments set/shown, and sold
- Enforce CRM processes and ensure quality follow-up
- Improve appointment show rates and conversion performance
- Collaborate closely with Sales and Service leadership
- Monitor call quality, provide coaching, and drive accountability
- Analyze data and implement strategies to improve results
What We’re Looking For
- Proven BDC, automotive sales, or call center management experience
- Strong leadership and coaching ability
- Experience with CRM tools (VinSolutions preferred)
- Data-driven mindset with a focus on results and accountability
- High level of organization and communication skills
What We Offer
- Competitive salary + performance-based bonus plan
- Leadership role with real impact on dealership growth
- Ongoing training and development
- Fast-paced, performance-driven culture