Automotive BDC Service

Job Description

Empire Automotive Group Service BDC Guest Relations

Make every customer’s first impression unforgettable. As a Guest Relations Representative, you’ll be the upbeat, knowledgeable voice that guides customers through their service needs and sets the tone for an exceptional experience. We’re actively hiring for this role across multiple locations, giving you the opportunity to join a growing team wherever you fit best. With a base salary plus commission, your energy, communication skills, and performance directly fuel your earning potential.

Responsibilities

• Answer customer inquiries and schedule service appointments
• Follow up with customers on upcoming or overdue service needs
• Maintain accurate records using the CRM tracking system
• Foster positive relationships with teammates, service teams, and dealership management
• Participate in team and process development sessions to enhance efficiency

Qualifications

• Reliable, self-motivated, and ambitious mindset preferred
• Excellent communication, interpersonal, and organizational skills
• Strong listening and empathy skills to support customer interactions
• Ability to thrive in a fast-paced, results-driven environment
• Minimum of one year of customer-facing service or telephone support experience
• Friendly, enthusiastic, and dependable with a positive, team-oriented attitude
• Open to constructive feedback for ongoing growth and development
• Strong computer and multitasking skills

Join our team!

The responsibilities outlined above represent core duties but are not limited to additional tasks assigned by a supervisor. In a retail automotive dealership, customer satisfaction is our highest priority—come grow with us!

Equal Opportunity Employer
We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

Paid time off (PTO) 

Competitive Pay Plans 

Health Insurance 

Dental Insurance 

Vision Plans 

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