Key Responsibilities: Inbound/Outbound Communication: Answer incoming phone calls, website requests, and emails promptly, and make outbound calls to follow up on leads and inquiries. Appointment Scheduling: Schedule sales appointments for the showroom and service appointments for the service department, aiming to increase customer service satisfaction.
Numbers & Facts
Location
Lumberton, North Carolina
Salary
$12–$14
Description
Must be able to work a flexible schedule including days, evenings, and some Saturdays. Must be competitive and sales driven. Must have a valid driver's license.
This is a direct hire position with hourly and commission based pay.
Key Responsibilities:
Inbound/Outbound Communication: Answer incoming phone calls, website requests, and emails promptly, and make outbound calls to follow up on leads and inquiries.
Appointment Scheduling: Schedule sales appointments for the showroom and service appointments for the service department, aiming to increase customer service satisfaction.
CRM Management: Log all customer interactions, update data, and ensure all customer information is accurate in the Dealer Management System (DMS).
Follow-Up Management: Follow up with "no-show" customers and maintain contact with customers to ensure satisfaction.
Product Knowledge: Maintain in-depth knowledge of current inventory, dealership promotions, and vehicle features.
Job Requirements:
Communication Skills: Strong verbal and written skills, with the ability to follow scripts while maintaining a friendly, professional demeanor.
Technical Proficiency: Competence in using CRM software, computers, and internet tools.
Goal-Oriented: A focus on meeting specific quotas for appointments booked and kept.
Education/Experience: Previous customer service or sales experience is highly preferred.